Refund & Returns Policy

1. Standard Return Restrictions

Due to strict federal and FDA regulations governing the sale and distribution of prescription pharmaceuticals, DirectRxCenter cannot accept physical returns of dispatched medication under any circumstances.

Once an order has left our fulfillment center, the integrity of the factory seal and storage conditions is out of our control. Therefore, all sales are considered final upon dispatch, unless an error was made on our part.

2. Damaged, Lost, or Incorrect Orders

We stand by our 100% Zero-Risk Delivery Guarantee. If there is an issue caused by our fulfillment team or the express courier, you are fully protected.

• Lost in Transit: If your tracking shows no movement for an unreasonable period or is marked lost by the courier, we will process a completely free overnight reshipment.
• Damaged Product: If the factory blister pack arrives pierced, crushed, or compromised, please send photographic proof to our support team within 48 hours for an immediate replacement.
• Incorrect Medication: If you receive a dosage or formulation different from what you ordered, we will issue a full refund or free replacement immediately.

3. Order Cancellation Policy

Because we operate an ultra-fast express logistics system, orders are often processed, packed, and queued for courier pickup within hours.

You may cancel your order for a full, no-questions-asked refund only if the order has not yet been dispatched from our facility. Once the tracking number has been generated and the package has been handed over to the courier, the order can no longer be canceled.

4. Refund Processing Timeline

If your order cancellation or refund request is approved in accordance with the above policies, the funds will be returned via the original method of payment.

• Processing Time: DirectRxCenter initiates refunds immediately upon approval.
• Bank Timelines: Depending on your bank or credit card provider, it may take 3 to 5 business days for the cleared funds to reflect in your account balance.